Refund Policy

We want you to love your Lewie Bear things. Please read this before you order, so you know what happens if something goes wrong.

Damaged, faulty or wrong items

If your item arrives damaged or faulty, or we sent the wrong item, we'll put it right.

• Email shop@lewiebear.com within 7 days of delivery.
• Include your order reference (it looks like LB-261103-AB12) and photos of the item and the packaging.
• We'll offer a replacement or a full refund for that item. If we need the item back, we'll tell you how, and we'll cover the return postage.

Change of mind

We don't accept returns or exchanges for change of mind, so please check the details, sizes and colours before you order. Colours can look slightly different on different screens; this isn't counted as a fault.

Cancelling an order

• Not paid yet: you don't need to do anything. Unpaid orders are cancelled automatically after 24 hours.
• Paid but not shipped yet: email us as soon as possible. If we haven't posted it, we can cancel it and refund you in full.
• Already shipped: we can't cancel it. Damaged, faulty or wrong items are covered above.

How refunds are paid

Refunds are paid by bank transfer, DuitNow or PayNow, in the currency you paid in, usually within 7 working days after we agree the refund. If your payment couldn't be confirmed (for example, the amount didn't arrive), there's nothing to refund; please contact us and we'll help.

Questions

Email us at shop@lewiebear.com or DM @lewiebearr on Instagram.